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Terms of Service

Last updated: March 31, 2026

1. Acceptance of Terms

By accessing or using the Big Red Value platform (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Big Red Value is an AI-powered software tool that assists Douglas County, Nebraska homeowners with property tax protest preparation. The Service analyzes property assessments, identifies comparable properties, generates protest narratives, and produces filing documents including the Nebraska Form 422.

3. Not Legal, Tax, or Appraisal Advice

Big Red Value is a software tool. It is not a law firm, tax advisory service, or licensed appraisal practice. The information and documents generated by Big Red Value do not constitute legal advice, tax advice, or professional appraisal services.

You are solely responsible for reviewing all AI-generated content before filing it with any government body. We recommend consulting with a qualified attorney or tax professional if you have questions about your specific situation.

4. User Accounts

To access certain features, you may need to create an account through our authentication provider, Clerk. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Acceptable Use

When using the Service, you agree to:

  • Provide accurate and truthful information about your property.
  • Use the Service only for lawful property tax protest purposes.
  • Not attempt to access other users' data, reverse-engineer the platform, or use automated tools to scrape or overload the Service.
  • Not submit false evidence or misrepresent property conditions in generated documents.

6. Intellectual Property

The Big Red Value platform, including its software, design, and content, is owned by Big Red Value. You retain ownership of the personal data you provide and the protest documents generated for your use. You may use, copy, and file these documents as needed for your property tax protest.

7. AI-Generated Content

The Service uses artificial intelligence to generate property analyses, comparable scoring, protest narratives, and hearing preparation materials. AI-generated content may contain inaccuracies, incomplete information, or errors.

You are responsible for reviewing all AI-generated content for accuracy before using it in any official filing or hearing. Big Red Value does not guarantee the accuracy, completeness, or suitability of any AI-generated output.

8. User Responsibility and Good Faith Filing

You are responsible for ensuring that any protest you file using the Service is submitted in good faith and based on a genuine belief that your property is over-assessed. Big Red Value provides tools and data to assist your analysis, but the decision to file a protest is yours alone.

The Douglas County Board of Equalization has the authority to adjust your property's assessed value in either direction as a result of a protest hearing. This means your assessment could be increased if the Board determines your property was under-assessed. Big Red Value is not responsible for any change to your assessed value, whether an increase or decrease, resulting from a protest you choose to file.

You should carefully review your assessment and the analysis provided by the Service before deciding to file. If you are unsure whether your property is over-assessed, consult a qualified professional.

9. No Guarantee of Outcomes

Property tax protest outcomes are determined by the Douglas County Board of Equalization and other government bodies. Big Red Value does not guarantee any specific result, reduction, or savings from using the Service. Predictive scores and estimates are based on historical data and statistical models, and actual results may differ.

10. Pricing

The Service is currently offered free of charge. We reserve the right to introduce pricing in the future. If we do, we will provide advance notice and update these terms accordingly. You will not be charged without your explicit consent.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. Limitation of Liability

To the maximum extent permitted by law, Big Red Value and its owners, employees, and contributors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

  • Unfavorable protest outcomes or decisions by the Board of Equalization.
  • Inaccuracies in AI-generated analyses, documents, or predictions.
  • Missed filing deadlines or procedural errors in the protest process.
  • Loss of data due to device failure or connectivity issues.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these terms or engage in prohibited conduct. Upon termination, you may request deletion of your personal data in accordance with our Privacy Policy.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law principles.

15. Changes to These Terms

We may update these Terms of Service from time to time. If we make material changes, we will notify you by updating the date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated terms.

16. Contact

If you have questions about these Terms of Service, contact us at: legal@bigredvalue.com