Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) are a legally binding agreement between you (“you” or “User”) and Big Red Value LLC (“Big Red Value,” “we,” “us,” “our,” or the “Company”). By accessing or using the Big Red Value LLCwebsite (bigredvalue.com) and any related software, content, analyses, packets, tools, and services we provide (collectively, the “Service”), you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Big Red Value LLCprovides software-based research, analysis, and document preparation tools designed to assist Douglas County, Nebraska real-property owners in preparing and filing their own protests of assessed value with the Douglas County Board of Equalization (the “BOE”). The Service may include, without limitation: assessment data lookup, sales-assessment ratio calculations, comparable-sales analysis, photo and voice evidence capture, machine-learning predictions of case strength, and generation of Nebraska Form 422 and supporting documents.

Big Red Value LLC acts only as a software tool used by you, the property owner, to prepare your own protest. We do not file your protest on your behalf, do not appear at any BOE hearing, and do not represent you in any administrative or judicial proceeding. You are the protesting party for all purposes; we are not.

3. Important disclaimer — not legal, tax, or financial advice

Big Red Value LLC is not a law firm, tax advisor, financial advisor, certified public accountant, registered investment adviser, real estate broker, or certified or licensed real estate appraiser or assessor. We do not provide legal, tax, accounting, financial, investment, brokerage, or appraisal advice or services. All analyses, predictions, comparable-sale selections, sales-assessment ratio calculations, evidence suggestions, narrative drafts, and protest packets generated by the Service are provided for informational and educational purposes only and do not constitute, and should not be relied upon as, legal, tax, financial, accounting, investment, or appraisal advice for your specific situation.

Your use of the Service does not create an attorney-client, accountant-client, fiduciary, agency, broker-client, or appraiser-client relationship between you and Big Red Value LLC or any of its personnel. Communications through the Service are not privileged. For advice specific to your circumstances — including legal strategy, tax implications, valuation opinions, or financial-planning decisions — consult a licensed Nebraska attorney, certified public accountant, certified real estate appraiser, or other qualified professional.

The Service may reference Nebraska statutes (including Neb. Rev. Stat. §§ 77-201, 77-1374, 77-1502, and others) and administrative standards published by the Nebraska Department of Revenue. Statutory and administrative interpretations change over time. We do not warrant that any statutory citation, rule, deadline, or interpretation on the Service is current, complete, or applicable to your particular property or circumstances.

4. No guarantee of outcome

We do not guarantee any particular outcome of your protest.The BOE retains sole and exclusive discretion to grant, deny, or modify any protest. Predictions presented on the Service — including any “success probability,” “expected reduction,” “case strength,” or “recommended for filing” designation — are outputs of a statistical model trained on historical Douglas County BOE outcomes. Past aggregate results do not predict the outcome of any individual protest. Your protest may not result in any reduction, and any reduction may be smaller than predicted.

Backtested statistics quoted on the Service (such as “cases flagged as strong received a reduction roughly 70% of the time”) describe model performance against historical data, not promised results for you. Median reductions, success rates, and similar published BOE statistics describe the overall pool of past protesters, not your particular protest.

5. Eligibility & accounts

You must be at least 18 years old and legally capable of forming a binding contract to use the Service. By using the Service you represent that you either (a) own or co-own the Douglas County real property for which you are preparing a protest, or (b) have express written authorization from the property owner to act on their behalf in preparing the protest. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

6. Pricing & billing

The Big Red Value LLC analysis — including the address lookup, comparable-sales scan, sales-assessment ratio check, and case-strength estimate — is provided free of charge and does not require payment information.

If you choose to have us generate the full protest packet (which includes the pre-filled Nebraska Form 422, the protest letter, the comparable analysis appendix, and supporting evidence compilation), you must select one of the following two pricing options before the packet is generated:

Option A — Contingency: $0 upfront, 35% of first-year tax savings

• You pay nothing at the time of packet generation.
• If, and only if, the BOE issues a final decision reducing the assessed value of your protested property for the subject tax year, you owe us a fee equal to thirty-five percent (35%) of your first-year property tax savings, calculated as defined in Section 7 below.
• If the BOE does not reduce your assessed value, or denies the protest in full, no contingency fee is owed under Option A.
• The contingency fee is invoiced after the BOE’s decision becomes final and is payable within thirty (30) days of invoice.

Option B — Flat fee: $149 one-time

• You pay $149 USD at the time the packet is generated, regardless of outcome.
• No additional fee, contingency, or percentage of savings is owed under Option B. You keep 100% of any reduction.
• Option B is non-refundable once the packet has been generated and made available for download, except as required by applicable law or as set out in Section 8.

We accept payment via the third-party payment processors disclosed in our Privacy Policy. You authorize us (and our payment processors) to charge the payment method on file for amounts you owe under these Terms. Prices and pricing options may change; the pricing in effect at the time you select an option and generate a packet governs that packet.

7. How “first-year tax savings” is calculated (Option A)

For purposes of Option A, your “first-year property tax savings” for the subject tax year are calculated as:

If the original assessed value is equal to or less than the final assessed value (i.e., no reduction or an increase), the calculation produces zero or a negative number, and no contingency fee is owed. We will calculate the fee using the consolidated mill levy reported by Douglas County for the subject tax year; if that levy is unavailable at the time of invoicing, we will use the most recently published levy and reconcile when the official levy is released. Fees apply to the first tax year only and do not extend to subsequent years.

8. Refunds & cancellations

Under Option A (contingency), you owe no fee unless and until the BOE reduces your assessed value, so there is generally no refund to issue. If we invoice you in error or miscalculate the consolidated mill levy, we will correct or refund the amount overcharged within a reasonable time after you notify us.

Under Option B (flat fee), the $149 fee is non-refundable once we have generated the packet and made it available for download to you, because the packet has been delivered. If you experience a material technical failure that prevents us from generating a usable packet, contact us at hello@bigredvalue.com and we will work in good faith to deliver the packet or, if delivery is not feasible, refund the fee.

9. Your responsibilities

• Accuracy of inputs. You are responsible for the accuracy and completeness of every fact, photo, voice recording, document, and answer you submit to the Service.
• Review before filing. You are responsible for reviewing every generated document — including the Nebraska Form 422, protest letter, comparable analysis, and supporting evidence — for accuracy, completeness, and applicability to your property before filing. Generated documents are drafts based on the information you provided and on public records, and they may contain errors, omissions, or content that should be modified for your specific situation.
• Filing. You are responsible for filing your protest with the Douglas County BOE by the applicable statutory deadline (currently June 30 of the protest year). Use of the Service does not transfer that responsibility to us.
• Truthfulness. You will not submit to the BOE, or to Big Red Value LLC, any statement, photograph, or document that you know or reasonably should know to be false, altered, or misleading.
• Compliance. You will comply with all applicable laws, BOE rules, and Nebraska Department of Revenue standards in connection with your protest.

10. Acceptable use

You agree not to:

• Use the Service for any property outside Douglas County, Nebraska or for any purpose other than preparing a protest of your own (or expressly authorized) property assessment;
• Reverse engineer, decompile, scrape, or attempt to derive the source code, model weights, training data, or underlying datasets of the Service, except to the extent applicable law expressly permits;
• Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or its underlying systems, accounts, or data;
• Resell, sublicense, or commercially redistribute the Service, generated packets, or any model outputs without our prior written consent;
• Use the Service to harass, defame, or infringe the rights of any person.

11. Intellectual property

The Service, including its software, design, content, models, model outputs, generated document templates, and trademarks, is owned by Big Red Value LLCor its licensors and is protected by intellectual property and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service and to use packets generated for your property for your own personal, non-commercial purpose of preparing and filing your protest. You retain ownership of the data, photos, voice recordings, and other content you submit (“User Content”) and grant us a non-exclusive, royalty-free license to host, process, analyze, and use User Content to provide and improve the Service, subject to the Privacy Policy.

12. Third-party services & data sources

The Service incorporates data and components from third parties, including but not limited to public records published by the Douglas County Assessor and the Douglas County Board of Equalization, MLS-derived comparable sales data, mapping providers, hosting providers, payment processors, authentication providers, and large language model and machine learning providers (see the Privacy Policy for the current list of sub-processors). We do not warrant the accuracy, completeness, or currency of any third-party data, including assessor records, MLS data, or comparable-sales information.

13. Privacy

Our collection, use, and disclosure of information about you and your property is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in that policy.

To request access to, correction of, or deletion of your personal information, email hello@bigredvalue.com with the subject line “Data deletion request” (or the equivalent for access or correction). See Privacy Policy § 10 for the full procedure, timelines, and the limited categories of records we are required by law to retain.

14. Disclaimer of warranties & limitation of liability

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied. To the maximum extent permitted by law, Big Red Value LLC disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy of data, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any predictions, calculations, or generated documents will be accurate or successful before the BOE.

To the maximum extent permitted by law, in no event will Big Red Value LLC, its officers, directors, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any lost profits, lost revenues, lost tax savings, lost data, loss of goodwill, or business interruption, arising out of or related to the Service or these Terms, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or related to the Service or these Terms is limited to the greater of (a) the total amount of fees you have actually paid to Big Red Value LLC in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. To the extent any such limitation in these Terms is unenforceable in your jurisdiction, that limitation will apply to you only to the extent permitted by law.

14a. Evidence collection & physical safety

The Service may prompt you to photograph or otherwise document conditions at your property — including, for example, your roof, foundation, gutters, exterior, lot, driveway, or basement. These prompts are suggestions of evidence that may help your protest, not instructions to perform any particular physical act. You decide what to document, when, and how.

You assume all risk associated with collecting evidence for your protest. This includes, without limitation, the risks of falls, ladder use, climbing on roofs or other elevated surfaces, weather exposure, animal or insect encounters, electrical hazards, structural hazards, and any other physical risk that may arise from inspecting or photographing real property.

Big Red Value LLC strongly recommends that you:

• Capture photos only from the ground or other safe vantage points. Use your phone’s zoom rather than climbing to get closer.
• Do not climb on your roof, use a ladder you are not fully comfortable on, or work in adverse weather (rain, snow, ice, high wind, low light).
• Hire a licensed professional — such as a home inspector, roofer, structural engineer, or other qualified contractor — for any documentation that cannot be performed safely from the ground. A written inspection report is acceptable evidence and is often preferable to photographs.
• Supervise any minor or other person you ask to assist with evidence collection, and ensure they follow the same precautions.

Big Red Value LLC does not direct, supervise, control, or inspect your evidence collection activities and is not your agent, employer, contractor, or co-venturer in performing them. To the maximum extent permitted by law, Big Red Value LLC and its officers, directors, employees, contractors, and affiliates disclaim all liability for any bodily injury, death, property damage, or other loss arising out of or related to your collection, attempted collection, or non-collection of evidence — including injuries to you, members of your household, guests, contractors, or third parties, and damage to your property or the property of others — regardless of the legal theory asserted (including negligence) and regardless of whether Big Red Value LLC has been advised of the possibility of such loss. This Section 14a is in addition to, and does not limit, the disclaimers and limitations in Section 14.

If you have any doubt about whether a particular evidence-collection activity can be performed safely, do not perform it. Hire a professional, omit that evidence item, or proceed without it. Your safety is more important than any individual piece of evidence.

15. Indemnification

You agree to defend, indemnify, and hold harmless Big Red Value LLCand its officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) any User Content you submit; (c) your protest filing or any representation you make to the BOE; (d) your breach of these Terms; (e) your violation of any law or third-party right; or (f) bodily injury, death, or property damage arising out of or related to your collection, attempted collection, or non-collection of evidence at your property or elsewhere (see Section 14a), including injuries to members of your household, guests, contractors, or third parties.

16. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including suspected violation of these Terms or to comply with law. You may stop using the Service at any time. Sections that by their nature should survive termination (including Sections 3, 4, 7, 8, 11, 12, 14, 14a, 15, 17, and 19) will survive.

17. Governing law & dispute resolution

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-laws rules. You and Big Red Value LLC agree that any dispute, claim, or controversy arising out of or related to the Service or these Terms will be brought exclusively in the state or federal courts located in Douglas County, Nebraska, and you consent to the personal jurisdiction of those courts.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as an in-product notice or an email to the address on file). Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the revised Terms.

19. Miscellaneous

These Terms, together with the Privacy Policy and any pricing option you select, constitute the entire agreement between you and Big Red Value LLC regarding the Service and supersede any prior agreements. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

20. Contact

Questions about these Terms? Contact us at hello@bigredvalue.com.